Description
The Field Service Engineer is responsible for delivering exceptional technical support, maintenance, installation, and customer training services for Bakery equipment. This role aims to ensure the seamless operation of solutions, maximise equipment performance, and enhance customer satisfaction.
Primary Job Functions
- Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimisation, maintenance, and repair, ensuring full functionality according to machine specifications.
- Perform all mechanical, electrical, electronic, and optical tuning and setup.
- Analyse, evaluate, and diagnose equipment; troubleshooting machine problems through to resolution.
- Perform preventative maintenance including preseason service, postseason service, and enhancing ongoing performance of machines.
- Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery, and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. Contribution and collaboration are vital whether it's research and development site testing, refurbishment, refitting, upgrades, or new installs, all projects require teamwork.
- Assist with training and development of new Field Service Engineers, as requested.
Qualifications
Required Skills/Abilities
- Relevant knowledge of electronics/electrical assembly and wiring.
- Strong understanding/knowledge of electronics and electrical assembly and wiring.
- Proven to read, analyse and interpret technical procedures and/or governmental regulations.
- Ability to establish and maintain effective working relationships with customers, internal and external associates, and management.
- Excellent communication skills and the ability to deal effectively with customers in the English language as necessary.
- Competent with Microsoft Office – Word, Excel and Outlook.
- A positive attitude with a strong customer service mindset.
Education
- An Associate's degree in electrical, electronic, automation, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred or a combination of education and equivalent experience is accepted.
Work Environment
- Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures.
- Ability to work in an open office environment.
Experience
- Two plus years experience in field service and customer support.
- Experience with bakery machinery a plus
- Experience engaging with customers in a service delivery environment
- Experience in electronic system troubleshooting is a plus.
- Working knowledge of basic analog and digital circuits, electrical power circuits, and PLC circuits.
- Working knowledge of basic test equipment
- Knowledge of computer hardware and configurations.
- Basic knowledge of MS Office products; Word, Excel, and PPT
- Ability to read schematics
Travel
- Willing to travel for at least 70% of the time, domestic and international travel based on a flexible schedule; including weekends and/or holiday travels.
- Ability to obtain a passport.
Driving
- Ability to drive without restrictions in residency country.
