Description
Client Introduction
We are a leader in water disinfection technologies for municipal clients. Through our various operating subsidiaries, we are one of the most dynamic and fastest growing companies in the water infrastructure market, with a portfolio of proprietary and patented technologies targeting water and wastewater treatment, including on-site hypochlorite generation equipment, polymer activation systems, chemical feed systems, and potable water mixing and treatment systems.
The Field Service Technician will provide professional service and support to customers by performing system installations, start-ups, repairs, and maintenance of the water and wastewater treatment equipment offered by our group. This full-time position will report to the Service Manager and be based remotely in the greater LA or San Diego area of California. This position will be a mixture of daily or weekly travel to jobsites, sometimes across the country or in Canada.
Essential Job Functions
• Provide technical consultation and installation assistance to on-site personnel and contractors. • Maintain composure and professionalism while addressing unexpected challenges at customer job sites, ensuring effective problem-solving and customer confidence.
• Provide customer pre-consultation, site readiness preparation, and startup monitoring.
• Provide on-site training of customer personnel on proper operation of equipment.
• Repair machines and systems, including rebuilds, and assist with unit refurbishments and replacements, both at facility and at customer sites.
• Perform routine maintenance on equipment during service agreement visits.
• Make technical recommendations to maintenance technicians and treatment plant operators.
• Complete accurate and detailed service reports recording repairs, warranty services, and maintenance performed.
• Properly document, label, and return all defective parts resulting from repairs, warranty services, and maintenance.
• Comply with safety and personal protective equipment policies at all times, including at customer sites that involve exposure to dangerous or hazardous conditions, including compliance with our respirator and fit testing program.
• Determine the correct tools and equipment required to perform day-to-day duties
• Work with engineering, project management, and sales teams to resolve escalated problems.
• Ensure all materials, tools and equipment are kept safe, secure, and in good working order
• Ensure site work is carried out in the required order, for completion by the required timeline. • Travel 60-80% of the time to customer jobsites within the continental United States;
Required Qualifications
• Three to five years of experience installing/repairing/maintaining water treatment equipment or in a related field.
• Strong written and oral communication skills.
• Basic computer skills and ability to use basic functions of Microsoft Office for reports and time and record keeping.
• Machinery demonstration/pilot testing or controls knowledge.
• Experience with electro-mechanical pneumatics, hydraulics, AC/DC motor controls, PLCs, VFDs, and pump systems.
• Ability to diagnose technical problems and determine proper solutions.
• Strong mechanical, technical, and troubleshooting skills.
• Ability to read and review blueprints, plans, specifications, and other documentation to prepare for startup or service.
• Self-motivated with the ability to work and think well independently.
• Strong time management and organisation skills.
• Availability to work 8:00 am to 5:00 pm, Monday through Friday, with ability and willingness to work flexible shifts and weekends and adapt to changing work schedules; and
• Have and maintain a valid driver's license with a clean driving record (MVR will be run regularly).
• Must comply with drug testing requirements as mandated by customer site policies to ensure eligibility for on-site access.
Preferred Qualifications
• PLC and OIT programming and diagnostics
• REAL ID and a Valid passport with the ability to travel internationally
• Associate degree or higher in a technical field or equivalent
• Water or wastewater treatment license or equivalent experience
